Privacy Policy

Privacy Policy

Horn Heating & Plumbing Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact us about our heating and plumbing services.

1. Information We Collect

When you contact us through our website, we may collect information such as:

• Your name

• Phone number

• Email address

• Information about the service you require

• Any details you provide in your message or enquiry

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries

• Contact you about a requested service

• Provide quotations and appointments

• Arrange heating and plumbing services

• Communicate with you about your enquiry

• Improve our website and customer service

We will not use your personal information for unrelated purposes without an appropriate legal basis.

3. How We Protect Your Information

We take reasonable steps to protect the personal information you provide to us from unauthorised access, loss, misuse or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.

4. Sharing Your Information

We do not sell or rent your personal information.
Your information may only be shared where necessary to provide our services, operate our website, comply with legal obligations, or protect our legitimate interests.

5. Cookies

Our website may use cookies or similar technologies to help the website function correctly and improve your browsing experience.
Where required, we will ask for your consent before using non-essential cookies.

6. Third-Party Services

Our website may use third-party services such as website hosting, analytics, maps, contact forms or other tools. These services may process information in accordance with their own privacy policies.

7. Your Privacy Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information where applicable

• Object to certain uses of your information

• Request restriction of processing in certain circumstances

To exercise your rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:
Horn Heating & Plumbing Ltd
Phone: 07751 891318
Email: info@hornheating.co.uk

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.